Betjilo is committed to protecting your personal information and privacy. This privacy policy describes in detail how we collect, use, store and secure your data.
Our Commitment: Betjilo places the highest priority on your privacy and personal information security. We comply with international data protection laws and GDPR standards. Your information will never be shared with third parties without your consent.
This Privacy Policy explains how Betjilo (hereinafter "we", "our", or "the platform") collects, uses, processes, stores, and protects your personal information. By using the Betjilo website, mobile application, or any Betjilo service, you agree to this Privacy Policy. We take your privacy and data security extremely seriously and comply with international standards.
Betjilo is the data controller responsible for processing your personal information. We are registered and regulated under Curaçao e-Gaming License Number 1365/JAZ. Betjilo complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional privacy laws. For any questions or concerns about your information, contact [email protected].
By creating a Betjilo account or using our services, you agree to this Privacy Policy and provide explicit consent for processing your personal information. Betjilo is for individuals aged 18 and over only. We do not knowingly collect any personal information from minors. If information relating to minors is identified, Betjilo will delete it immediately and notify parents or guardians.
During Betjilo account registration, we collect your full name, date of birth, gender, nationality, address (house, city, postal code, country), phone number, and email address. This information is necessary to verify your identity, confirm your age, and ensure legal compliance. Betjilo follows Know Your Customer (KYC) policies and you may be required to submit government-issued ID (national ID card, passport, driving license), proof of address (utility bill, bank statement), and selfie verification.
To make deposits and withdrawals at Betjilo, we collect your payment method details—bank account number, mobile banking number, credit/debit card information (last four digits and expiration date), cryptocurrency wallet address, and payment provider account. All payment data is protected with SSL encryption and processed according to PCI-DSS standards. Betjilo never stores your full card number or CVV.
We track your Betjilo account activity—login dates and times, bet history, deposit and withdrawal records, bonus claims, game sessions, account balance, win-loss records, and wagering activity. This data is necessary for us to provide services, resolve disputes, prevent fraud, and provide responsible gaming tools. Betjilo maintains your complete transaction history, which you can access at any time.
Betjilo automatically collects technical information — your IP address, browser type and version, operating system, device identifier (IMEI, MAC address), screen resolution, language settings, time zone and referral URL. This data helps us optimize website performance, detect security threats and improve user experience. We use cookies, pixel tags and analytics tools.
Your communication with Betjilo customer support is recorded — live chat transcripts, email conversations, phone call recordings (with your consent), ticket numbers and support history. This information is used for quality control, training, dispute resolution and quick resolution of your queries. Betjilo keeps all communications confidential and only authorized staff can access them.
Betjilo uses your personal information to create and manage accounts, verify your identity, provide betting and gaming services, process transactions (deposits, withdrawals, winnings payments), provide bonuses and promotions, and offer customer support. We use your information to notify you about bet settlements, game results, and account updates. These are core functions of the Betjilo platform and are performed based on your consent.
Betjilo uses your information to comply with international gaming laws, Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) regulations and tax reporting requirements. We are obligated to submit reports to regulatory authorities, identify suspicious transactions and cooperate with law enforcement agencies. Betjilo also uses data to perform age verification, geographic restrictions and self-exclusion list checks.
Betjilo uses advanced fraud detection systems that analyze your information to identify suspicious activity—multiple accounts, bonus abuse, payment fraud, match fixing, collusion, and hacking attempts. We use machine learning and AI to detect unusual patterns. Betjilo is committed to keeping your account and funds secure, and fraud prevention is our top priority.
With your consent, Betjilo sends promotional emails, SMS, push notifications, and in-app messages—about new games, bonus offers, tournaments, special events, and personalized offers. You can unsubscribe from marketing communications at any time through your account settings or using the link at the bottom of each email. Betjilo will continue to send transactional and service-related messages (account updates, security alerts).
Betjilo monitors your betting patterns and behavior to identify problem gambling—excessive deposits, extended sessions, chasing losses, and other risk signals. We provide self-limit tools, cooling-off periods, and self-exclusion facilities. Betjilo may reach out to you if help is needed and recommend support resources. We are committed to promoting responsible gaming.
Betjilo shares your information with trusted third parties for specific tasks—payment processors (deposits and withdrawals), KYC verification providers, cloud hosting services, customer support software, and marketing platforms. All third parties are bound by strict confidentiality agreements and may only use your data for specified purposes. Betjilo selects only GDPR-compliant and secure providers.
Betjilo shares necessary information with game developers, sports data providers, and licensed subsidiaries to deliver services to you. We never share your complete personal information with affiliate marketing partners. Only anonymized data and aggregated statistics are shared in referral and affiliate programs. Betjilo ensures all partners comply with data protection standards.
Betjilo is obligated to disclose your information when required by law — in response to court orders, subpoenas, regulatory investigations, Anti-Money Laundering (AML) reports and law enforcement requests. We submit reports to tax authorities and gaming regulators. Betjilo only discloses information that is legally required and notifies you in advance when possible, unless prohibited by law.
If Betjilo undergoes a merger, acquisition, restructuring or asset sale, your personal information may be part of the transferred assets. In such cases, Betjilo will notify you via email and website notice. The new owner will be obligated to comply with the terms of this privacy policy or seek new consent from you. The confidentiality and security of your information will be maintained.
Betjilo uses industry-leading security technology to protect your data — 256-bit SSL/TLS encryption (bank-level), firewalls, Intrusion Detection Systems (IDS), regular penetration testing and vulnerability scanning. All data transmission is encrypted and sensitive information (passwords, payment details) is stored using hashing algorithms. Betjilo is PCI-DSS Level 1 certified and follows ISO 27001 standards.
Betjilo strictly controls access to your personal information. Only authorized staff who need data for their work have access. We use Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC) and access logging. Betjilo regularly conducts security audits and compliance reviews through third-party security firms. All employees sign confidentiality agreements.
Betjilo stores your data in secure data centers located in the European Union and other GDPR-compliant countries. We use encrypted cloud storage and redundant servers. Betjilo creates regular automated backups and maintains disaster recovery plans. Data centers are monitored 24/7 and protected by physical security measures (biometric access, CCTV). Your information is safeguarded against data loss or hardware failure.
In the event of a data breach or security incident, Betjilo immediately initiates an investigation and assesses the impact. Under GDPR, we notify the regulatory authority within 72 hours and inform affected users. The Betjilo Incident Response Team works on breach containment, forensic analysis, and implementation of preventive measures. We will guide you on security steps and compensation.
Betjilo uses cookies—small text files stored on your device to improve your browsing experience. Cookies keep you logged in, remember your preferences (language, theme), save your betting cart, and analyze site performance. Betjilo uses essential cookies (necessary for site function), functional cookies (user experience), analytics cookies (traffic analysis), and marketing cookies (targeted advertising).
Betjilo uses different types of cookies: Session Cookies (deleted when you close your browser), Persistent cookies (remain for a specified time), First-party cookies (set by Betjilo), and Third-party cookies (set by analytics and advertising providers). We use Google Analytics, Facebook Pixel and other tracking tools to understand user behavior and optimize marketing.
You can control cookies through the Betjilo cookie settings page or in your browser settings. You can reject non-essential cookies, delete cookies or block all cookies. Please note that disabling cookies may cause some features of Betjilo to not work properly (such as automatic login, preference saving). To opt out of third-party cookies, visit the Digital Advertising Alliance or Network Advertising Initiative.
In addition to cookies, Betjilo uses web beacons (pixel tags), fingerprinting, and local storage. Web beacons track email open rates and campaign performance. Device fingerprinting helps detect fraud and prevent multiple accounts. Local storage saves larger data sets (game state, user preferences) in the browser for faster loading. Betjilo uses these technologies while respecting your privacy.
You have the right to receive a copy of the personal information stored in your Betjilo account. You can request a data export through your account settings or by writing to [email protected]. Betjilo will provide your data in machine-readable format (JSON, CSV) within 30 days. This data can be transferred to another platform (data portability right). We verify your identity to ensure security.
You have the right to correct incorrect or outdated information in your Betjilo profile. You can update your name, address, phone number, email, and communication preferences directly in your account dashboard. To update KYC documents, submit new documents. Betjilo helps ensure your information stays accurate and current. Data integrity is important to both us and you.
You may request that Betjilo delete your personal information ("right to be forgotten"). Email [email protected] to permanently close your account and delete data. Betjilo will delete your data within 90 days unless legally required to retain it. Note that we are obligated to retain some data for legal compliance (AML, tax records) and fraud prevention. Account recovery is not possible after deletion.
You have the right to restrict or object to Betjilo's processing of your data. You can object to marketing communications, profiling and automated decision-making. You can request suspension of specific processing activities (such as data analytics) if there is a dispute about data accuracy. Betjilo will review your request and honor it subject to legal obligations. Processing necessary for providing core services may not be possible to restrict.
Please raise any concerns about Betjilo's privacy practices first at [email protected]. We investigate and resolve all privacy complaints within 30 days. If you are not satisfied with the resolution, you have the right to file a complaint with your Data Protection Supervisory Authority (for EU residents). Betjilo is subject to oversight by the Curaçao Data Protection Authority. We fully cooperate with all regulatory investigations.
Betjilo may update this Privacy Policy periodically to reflect legal requirements, business changes, or new features. All changes will be published on the Betjilo website with an updated "Last Updated" date. For significant changes, we will send email notifications or display a prominent notice on the site. Continued use of Betjilo after an update means you accept the new policy. Please review this page regularly.
For any questions, requests, or complaints regarding the Privacy Policy, data processing, or your rights, contact the Betjilo Data Protection Team:
Betjilo acknowledges all privacy requests within 5 business days and provides a complete response within 30 days.
Important Note: Betjilo respects your privacy rights and complies with GDPR, CCPA and other international data protection laws. Your personal information is protected to the highest standards and is never used without authorization. We are committed to transparency, security and user control.
Last Updated: 13 October 2026
Effective Date: 1 January 2026
Version: 2.1
Our advanced technology and policies to protect your privacy
Betjilo uses bank-level SSL/TLS encryption to secure all data transmission and storage. Your information is always protected.
Betjilo fully complies with GDPR and international data protection laws. Your rights are protected and respected.
Betjilo never sells or rents your personal information to third parties. Your privacy is our priority.
Betjilo offers 2FA (Two-Factor Authentication) to enhance your account security via SMS, email, or authenticator app.
All sensitive data is encrypted and stored in Betjilo secure data centers. Passwords are hashed and never stored in plain text.
Betjilo gives you complete control — your right to access, export, correct or delete your data is always maintained.
Betjilo is committed to protecting your personal information security and safeguarding your privacy. We comply with international standards and provide you with complete transparency. Enjoy a safe, secure and responsible gaming experience at Betjilo.
Have questions about your privacy? Our Data Protection Team is ready to help you 24/7. Join Betjilo and play with world-class security.
Betjilo has earned the trust of 10 million+ users. Our advanced security systems protect every transaction and your personal information.